We run a Housing First service: a permanent tenancy with no conditions attached, and open-ended support alongside it. Eighty-eight percent of our tenants are still housed after two years.
A real tenancy, with a front door key, before any requirement to engage with anything else.
A support worker with a caseload of six, for as long as it takes. Not a twelve-week programme.
Direct routes into mental health and substance services, with someone attending appointments alongside.
Help with benefits, arrears and neighbours — the things that quietly end tenancies.
Training and work placements offered but never required. Sixty-one percent take it up within two years.
“I had my own key for the first time in eleven years. Everything else got possible after that.”
Tenant, third year
Because it works. Conditional models lose most people at the first setback; Housing First keeps 88% housed at two years, and that is the evaluated figure, not ours.
Eighty-four pence in the pound funds tenancies and support workers. Our accounts and outcomes are published in full every year.
Yes, though not in support roles — those are paid, trained positions. We need help with logistics, admin, trustee roles and skills like plumbing.
Furniture and white goods, yes, if they are in genuinely good condition. There is a list on the giving page.
A monthly gift is what lets us commit to open-ended support rather than a fixed programme.