Billing

Subscription Management

• How can I upgrade or downgrade my subscription?
• How can I cancel my subscription?
• How can I change my annual membership to a monthly membership?
• Can I transfer my membership status to another account?

Payments Invoicing

• How can I change my payment method?
• What can I do if the payment method is not supported?
• Why did my payment fail?
• What should I do if payment shows there is a past due subscription payment that prevents current payment?
• Why are there additional charges?
• Where can I find the invoice after purchase, can the invoice be modified?

Credits Usage

• What are the rules for credits consumption? And how can I obtain them?
• Will my daily refresh credits accumulate or reset?
• What should I do if my daily refresh credits have not refreshed?
• Where can I check my credit consumption/usage?
• What happens to my credits after canceling or letting my Volnyn subscription expire?
• How to optimize my credit usage?
• Is there a way to check how many credits a task will cost before I begin?
• What should I do when encountering AI Website / site builder usage errors?
• How are credits consumed when using Volnyn agents in chat?
• Understanding credit consumption across AI Agents
• How are credits consumed for media agents (Image, Video, Music, Podcasts)?

Pricing Plans

• What is the current membership pricing for Volnyn?
• What is the pricing unit for Volnyn globally? Can I pay in local currency?
• Are there any discounts or special offers?
• What should I do if I still don't have enough credits after upgrading?
• How does AI Website billing work?
• Understanding packages and billing on Volnyn

Refunds

• How can I apply for a credits refund?
• How can I request a refund for a purchased membership?
• How does Volnyn's AI credit refund policy work?