Triage a ticket

Description

Both branches post, so nothing goes missing — urgent tickets just land somewhere louder. Every ticket is also logged, urgent or not.

How do you set this up?

1. 1Step 1 — review the “trigger” node.
2. 2Step 2 — review the “agent step” node.
3. 3Step 3 — review the “branch” node.
4. 4Step 4 — review the “action slack” node.
5. 5Run the workflow, then tweak prompts to match your brand.