Knowledge
Teach Volnyn things it should use in matching tasks: your brand voice, how you like reports written, your prices. Each entry says when to use it, and you can switch it off at any time.
Without Knowledge, you repeat yourself: keep it short, prices in USD, no emojis in emails. With Knowledge, you write it down once, say when it applies, and Volnyn uses it whenever a task matches.
Open it from the account menu (your name at the bottom of the sidebar) → Settings → Personalization → Knowledge.
Adding an entry
- Click Add knowledge.
- Fill in the three fields:
| Field | What to write | Limit |
|---|---|---|
| Name | A short name you will recognize, like Brand voice. | 120 characters |
| When to use | The tasks it applies to, like When writing posts, emails or website copy. Leave it empty to use it whenever it is relevant. | 500 characters |
| Content | What Volnyn should know or do, like Friendly and short. No emojis in emails. Prices in USD, like $49.00. | 2,000 characters |
- Click Save.
"Volnyn uses an entry when a task matches its "When to use"."
You can keep up to 20 entries. When you reach the limit, delete one to add another.
Facts Volnyn saved
While it works for you, Volnyn also remembers useful facts: your company name, the tools you use, how you like things done. These show in the same list, marked Saved by Volnyn, below your own entries.
Click Edit on a saved fact to give it a name and a When to use. It then becomes one of your own entries.
Turning entries on and off
Each entry has a Use in tasks switch. "Entries that are off are not used in tasks." Switch an entry off to pause it without losing it.
Editing and deleting
Click ⋯ on an entry:
- Edit opens the same form.
- Delete asks once more: "Click again to delete". Deleting cannot be undone.
Where Knowledge is used
Entries that are on are used in:
- Chat.
- Claw, your AI employee. See Claw, your AI employee.
- Agents. See Agents.
When a chat reply used one of your entries, a Used knowledge: label at the top of the reply names the entries it used. It stays there when you reload the conversation.
Knowledge or profile?
Personalization has two tabs:
| Tab | Use it for |
|---|---|
| Profile | Who you are: nickname, occupation, and More about you. Used in every task. |
| Knowledge | Rules and facts for particular kinds of tasks, each with its own When to use. |
See Profile and login.
Tips
- One topic per entry. Brand voice, Pricing and Report format work better as three entries than as one long one.
- Make "When to use" specific. When writing emails to customers is clearer than emails.
- Write it as an instruction. Always quote prices in USD with two decimals beats we use dollars.
- Review what Volnyn saved. Switch off or delete any saved fact that is wrong or out of date.
FAQ
Can other people see my Knowledge?
No. Your entries are used only in your own tasks.
Why wasn't my entry used?
Check that its Use in tasks switch is on, and that the task matches its When to use. Volnyn uses an entry when it is relevant to the task, not in every reply.