Billing and invoices
See what plan you are on and when it renews, check the card on file, and download a PDF invoice for every payment — all from Settings → Billing.
Billing covers the money side of your account: the plan you pay for, how you pay for it, and the paperwork afterwards. Credits and what they are spent on live next door in Usage — see Plans and credits.
Where to find it
Open the account menu (your name at the bottom of the left sidebar) → Settings, then choose Billing in the left rail.
The Billing panel has four parts:
| Section | What it shows |
|---|---|
| Plan | Your plan name, how many credits it gives (per month, per day, or unlimited), and either "Your subscription will auto renew on …" or "Your plan is active until …". A free plan says "Free plan, nothing to renew". |
| Payment | The saved card — brand, last four digits and expiry — or No card saved. |
| Usage credits | Your current credit balance, with Buy more. |
| Invoices | Every paid purchase with date, total, status and a View link. |
The button next to your plan reads Upgrade on a free plan and Adjust plan on a paid one. Both open the plan page at /user/package-list.
Paying for a plan
When you buy a plan, Volnyn shows the payment methods the platform has switched on.
| Method | How it works |
|---|---|
| Card (Stripe) | The default. For monthly and annual plans you are sent straight to Stripe's secure hosted checkout, and the subscription renews through Stripe. Lifetime plans are a one-time payment. |
| Other online gateways | PayPal, Razorpay, Mollie and other gateways appear in the list when they are enabled. You complete payment on the provider's page and return to Volnyn. |
| Wallet | Shown when your Volnyn wallet (/user/wallet) has a balance. The plan price is taken from the wallet — it is only debited once the plan has been created. |
| Manual / offline payment | If a bank transfer or similar option is offered, you pay outside Volnyn and upload the receipt. The plan stays Pending until the team approves it. |
The amount is always in US dollars and is worked out on the server from the plan's price — what you see on the plan card is what you are charged.
If a card payment is declined, see Why did my payment fail? and What can I do if the payment method is not supported?
Renewal
Monthly and annual plans paid by card through Stripe renew automatically at the end of each period, and the Billing panel shows the next renewal date. Lifetime plans never renew.
If your plan does not auto-renew, the panel shows the date it is active until. Buy again from the plan page before then to continue — a new purchase made while you still have paid time left starts the day after the current plan ends.
To cancel or change a subscription, see How can I cancel my subscription? and How can I upgrade or downgrade my subscription?. If you need a hand, send a request with the Billing topic from Help & Support.
Your saved card
The Payment row shows the card Volnyn has on file.
- Add card / Update takes you to the plan page. Paying for a plan by card saves that card.
- The card itself is stored by Stripe, not by Volnyn. Volnyn keeps only the brand, last four digits and expiry to show you which card it is.
See How can I change my payment method?
Invoices
Every paid purchase appears in the Invoices table:
| Column | Meaning |
|---|---|
| Date | The day the plan period starts. |
| Total | The amount charged. |
| Status | Paid, Pending (a manual payment waiting for approval) or Rejected. |
| Actions | View opens the invoice as a PDF in a new tab. |
A PDF invoice is also emailed to you when the purchase completes. The emailed copy is not stored, but the View link rebuilds it from your purchase record whenever you need it — so you can download an invoice for any past payment at any time.
Free plans and zero-amount records do not produce invoices. Until your first payment, the table says "No invoices yet."
Need a company name or tax ID on an invoice? See Where can I find the invoice after purchase, and can it be modified?
FAQ
Where do I download an invoice?
Settings → Billing → Invoices → View. It opens as a PDF you can save or print.
Why is my plan still Pending?
You paid with a manual method and uploaded a receipt. The plan activates once the payment is approved. While it is pending you cannot start another purchase.
Why was I charged in dollars?
All plans are priced in US dollars. Your bank may convert the amount and add a fee. See Why are there additional charges?
Can I get a refund?
See How can I request a refund for a purchased membership? and How can I apply for a credits refund?
My payment shows a past-due subscription. What do I do?
See What should I do if payment shows a past-due subscription?
Next steps
- Plans and credits
- Support and the Help Center
- Billing questions in the Help Center: /help/billing