AI Leasing

An AI leasing agent for your rentals. It answers renters on your website, WhatsApp, text, email and the phone, books viewings into your calendar, takes repair requests from tenants, and hands you only the conversations that need a person.

Renters ask the same things all day: Is the 2-bed still free? Can I bring my dog? When can I see it? AI Leasing answers those questions from your own listings and rules, any time of day, and passes everything else to you.

It is a workspace of its own. Open it from the sidebar: More → AI Leasing, or go to /leasing. While you are in AI Leasing, the Volnyn sidebar opens closed (only its icon strip shows) so the leasing workspace has the full width. Click the sidebar button to open it again; other pages keep your usual setting.

AI Leasing needs an AI Leasing plan. Without one, /leasing shows the introduction page and the plan sheet. See Plans below.

How it works

1. A renter messages. From your chat link, your website, WhatsApp, a text or a phone call.
2. It answers from your listings. Price, size, parking, move-in date and more. It only says what you have listed. Anything you have not written down, it hands to you instead of guessing.
3. It books the viewing. It offers only the times that are still free on your calendar.
4. You get the rest. A request for a lower price, a complaint, a legal or payment question: the conversation is marked Needs you and you are alerted.

Want to see it first? On the introduction page, click Try the live demo, or open /tools/ai-leasing-agent/demo. It is a sample agent with sample listings, and you chat with it as a renter would.

Setting up your agent

Click Set up my leasing agent. The Inbox shows Set up your agent with four steps. Each one ticks itself off when it is done:

Set up with AI lets you do the first two steps in one message, in your own words:

"My business is Maple Court Rentals in Austin. Rules: first month and a one-month deposit, cats allowed, no dogs. Add a 5-floor building, 4 apartments per floor at $1,800."

"Nothing is saved until you press Confirm on each change."

Onboarding in the sidebar keeps the full launch checklist, including the optional steps that make the agent more useful.

The workspace

Everything is in the AI Leasing sidebar. Groups open to show their pages.

Share chat link at the bottom copies your chat link. If you have more than one building, a Building picker at the top of the sidebar shows one building at a time, or All buildings.

Your buildings and flats

Open Buildings → Add building. Enter the Building name, Floors and Flats per floor, and click Create flats. Every flat is made for you, and all of them start as free.

Then:

• Click a flat to set its price, bedrooms, bathrooms and details. "Parking, furnishing, pets, floor — the agent answers these only from here."
• Mark the rented flats and Add tenant to each one.
• Pin each building on the map. The agent uses the pin to answer questions about the area, such as the nearest grocery store or subway station.

The agent offers only the free flats. A flat with a tenant is not offered until you End lease.

Houses, shops and single apartments that are not in a building go under Other flats: click Add a single unit. Listings you add in Property come in by themselves, with prices, photos and status.

Ask AI

Ask AI makes the same changes from a sentence, the way you would tell a manager:

"Make a 20-floor building "Sky Tower" in Midtown, 8 apartments per floor, all 2-bed at $2,400 rent."

"Add a 21st floor to Sky Tower with 4 penthouses at $6,500."

"How many apartments are empty and what is the total rent this month?"

Each change appears as a card. Nothing is saved until you press Confirm.

The Inbox

The Inbox lists every conversation, newest first, with filters such as Needs you. Open one to see the whole thread, the listing they are Asking about, and About this chat: their name, number, budget, move-in date and notes.

When a conversation needs you:

• Write a reply in Your reply and press Send. Sending clears Needs you.
• Pause the agent in this chat to take it over. "Agent paused in this chat. New messages wait for you." Click Resume the agent to hand it back.
• Saved replies keeps the answers you send often.
• Mark handled when it is done without a reply.
• Add a note. "Only you see this. The agent does not."

Prospects, tenants and applications

Prospects lists everyone who shared a name, number or an answer with the agent. Each has a status: New, Qualified, Viewing booked, Won or Lost. The agent fills in what it learns, such as budget, move-in date and what they are interested in.

Tenants lists the people living in your flats. A tenant is added on their flat in Buildings. When a tenant writes on WhatsApp or calls from the number you saved, the agent recognizes them and treats the message as a tenant matter, for example a repair. Send invite sends the tenant their own link to report a problem.

Applications holds the rental applications the agent collected, with their documents. Approve or Decline each one, and optionally send the applicant a message.

Viewings

The agent books viewings only inside your viewing times, and only at times that are still free. Set them under Knowledge → Questions & viewings → When viewings happen. Turn on Use Google Calendar to skip your busy times and add each viewing to your calendar.

Calendar shows the week. Once a viewing has happened, set it to Done or No-show.

Self-guided tours (under Automations) let prospects see a flat on their own. Add the lockbox or door code for a building or a flat. The prospect confirms their phone with a 6-digit code, and the entry details go out 10 minutes before the start. Codes are never shown in the activity log.

What the agent knows

Under Knowledge:

If something is not written in these pages or on the flat, the agent does not guess. It tells the renter it will check with you, and marks the conversation Needs you.

Channels

WhatsApp only allows free-form messages within 24 hours of the person's last message. After that, follow-ups and alerts go by email when there is one.

Phone calls

The agent can answer your phone line. Phone needs the Pro plan.

• Voice Hub shows the line at a glance: whether it is live, what to fix before going live, and your Teams.
• Numbers gets a number for each building and each place you advertise it, so the call log shows where every call came from. You can also keep your own number and forward it to the agent's.
• Handoff sets Who picks up first?: the agent answers every call straight away, or My office first rings your office phone and the agent picks up when nobody answers.
• Teams are who takes over when the agent can't help, for example Leasing, Maintenance or Emergency. The agent puts the caller straight through to the team's number. If the office is closed or the team has no number, it takes a message.
• Office hours sets when your teams take calls.
• Call log lists every call: who rang, what they wanted, the recording and what was said.

Calls are charged per minute. When your line is set up by our team, you see "We are setting up your line" until it is ready.

Repairs, rent and renewals

Requests: a tenant reports a problem in their chat, on WhatsApp or on a call. The agent opens a request, marks it Urgent if needed, and alerts you. Pick Who is going and click Send & tell the tenant, or reply from your WhatsApp number ("Mike at 3 PM") and the agent tells the tenant who is coming. Mark fixed closes it.

On a call about danger (gas, fire, flooding, sparks), the agent tells the caller to get safe first, then puts them through to your Emergency team if you have one.

Rent reminders remind tenants before and after the due day on WhatsApp, their chat link and email. Mark paid when the money is in.

Renewals offer a new lease to tenants whose lease ends within 90 days. An accepted offer still waits for you to press Confirm renewal.

Follow-ups write again to prospects who went quiet. They stop when the person says STOP, when you press Stop, or when you take over the chat.

Rent reminders, renewals and follow-ups are off until you turn them on.

Payments

With Reserve online on (Questions & viewings), a renter can pay a token by card after booking a viewing to hold a flat. The flat turns Reserved and the money goes to your Volnyn wallet, in US dollars. Payments lists every token, including payments started but not finished.

Your team

Under Team, add the people who show flats, fix things or handle rent, put them on teams, and choose how they hear about handovers and repair requests. Invite to log in gives someone their own login with a role:

The invite link works once, for 7 days, and only for the invited email.

Plans

Every plan includes the leasing workspace, and your first AI Leasing plan starts with a 14-day free trial. To compare plans, open /leasing/pricing (or /leasing without a plan) and the plan sheet opens.

Phone minutes, text messages, WhatsApp fees and purchased numbers are billed separately at usage cost.

Tips

• Write your rules down. The agent only answers from what you wrote. A rule like "Cats allowed, no dogs, $300 pet deposit" saves you a handover on every pet question.
• Pin every building on the map. Area questions are answered from the pin.
• Try it as a renter before you share the link. Ask the questions your real renters ask.
• Add a team called Emergency with a number that is always answered.
• Check Needs you once a day. Those are the conversations the agent left for you.

FAQ

Will it make up an answer?

No. It answers only from your listings, flats and Knowledge pages. Anything else is passed to you as Needs you.

Can I answer a renter myself?

Yes. Reply from the Inbox. Pause the agent in that chat if you want to take it over completely.

Does it speak other languages?

It answers in the language the renter writes in. For phone calls, set the language callers mostly speak in Numbers.

What happens to my Property listings?

They come in by themselves and stay in sync. Deleting the AI Leasing business does not touch them.

How do I delete everything?

Business info → Delete this business. Chats, prospects, viewings, buildings, flats, tenants, requests, calls and channels are deleted for good. Your Property listings are not touched.

Next steps

• Open /leasing and set up your agent.
• Try the live demo as a renter.
• Read about Agents and the CRM.