Phone Agent
The Phone Agent places real phone calls for you. Describe the call in a sentence — a reservation, a confirmation, a follow-up — and an AI voice makes it, then hands you the transcript, a summary and the recording.
Some things still only happen on the phone: booking a table, confirming an appointment, checking whether a shop has something in stock. The Phone Agent makes those calls so you do not have to.
You type what the call is for. The AI dials the number, introduces itself as an AI assistant calling on your behalf, has the conversation, and reports back.
Open the Phone Agent at /user/phone-agent. You can also reach it from AI Tools (/user/ai-tools, or All modes & AI agents in chat) → Phone Agent: "Places real phone calls for you — reservations, confirmations and follow-ups."
The Phone Agent is a paid-plan feature. Without a plan the page shows "Call For Me is a paid-plan feature — purchase a plan to let your AI make real phone calls" with a View Plans button, and the call controls are disabled.
What it can and cannot do
| It can | It cannot |
|---|---|
| Place outbound calls to a number you give it | Answer incoming calls |
| Follow a task you describe in plain words | Make payments or share your personal data on the call |
| Speak English, Urdu, Hindi or Arabic | Use a custom voice, greeting or script — you describe the task, it handles the conversation |
| Call now or at a time you schedule | Call without you verifying your own number first |
Every call opens by saying it is an AI assistant calling on behalf of a customer and that the call may be recorded.
Step 1: Verify your phone number
Before your first call, Volnyn confirms you own a phone number. This is a one-time step.
- Open the Phone Agent and click Call (or open it from AI Tools). The Verify your phone number window opens.
- Choose your country and enter Your phone number.
- Pick a Language for the verification call.
- Click Send AI call. "Our AI will call you to confirm you own this number."
- Answer the call. The screen shows a four-digit Verification code — read it out when the AI asks.
If the call does not work for you, use Or enter code manually (fallback) and click Submit code.
Verification codes expire after five minutes. Verification calls are free.
Step 2: Make a call
- At the top of the page, under Who should we call for you?, describe the call — for example "Book a table for 4 at Pizza Roma tonight at 8pm" — and click Call.
- The Tell the AI what to do window opens. Check or fill in:
| Field | What to enter |
|---|---|
| Calling from (your verified number) | Pick one of your verified numbers |
| Number to call | The business or person to call, with country code |
| What should the AI do? | The task, in plain words (5–1,500 characters). Include names, times, party sizes, reference numbers — anything the person on the other end will ask for. |
| Language the AI should speak | English, Urdu, Hindi or Arabic |
| When should the AI call? | Call now, or Schedule for later and pick a date and time |
- Click Start call.
Watching a live call
While the call runs you see its status and a Transcript that updates every few seconds, with lines marked as the AI or the other person. Click End call to hang up early.
When the call finishes you get:
- A summary of what happened
- The full transcript
- An audio recording you can play back
Call history
Recent calls lists your last 25 calls with the number called, the task, when, how long it lasted, and its status:
| Status | Meaning |
|---|---|
| scheduled | Waiting for its scheduled time |
| queued | About to be placed |
| in progress | On the line now |
| completed | Finished — open it for the summary and transcript |
| failed | Could not be placed or connected |
| cancelled | You cancelled it |
Click View to reopen a call. Scheduled calls show Cancel instead.
Calling from chat and agents
You do not have to open the Phone Agent page. In chat you can simply ask:
"Call +1 555 0100 and ask whether they have a table for two at 7."
A live call card appears in the conversation and updates from Calling… to Call in progress to Call completed.
Agents can make calls too when their Phone Calls ability is switched on.
Limits and credits
The three tiles at the top of the page show where you stand:
- Minutes used today out of your daily allowance
- Maximum minutes per call — the AI hangs up at this limit
- Verified numbers on your account
When you reach the daily cap, new calls are refused until the next day. Each placed call is charged in credits; verification calls are not. A scheduled call is checked against your credits and daily minutes at the moment it is placed, and is marked failed if either has run out.
Tips
- Give the AI everything it will be asked. Name the booking is under, date and time, number of people, order or reference numbers, and what to do if the first choice is not available.
- Say what counts as done. "If they are full at 8, accept anything between 7:30 and 9."
- Keep one call to one task. Two unrelated questions make for a confusing call.
- Read the summary, then the transcript. The summary is quick; the transcript is the record.
FAQ
Will the person I call see my number?
No. Calls are placed from Volnyn's calling number. Your verified number identifies you as the account holder; it is not used as caller ID.
Can it answer calls for my business?
No. The Phone Agent only makes outbound calls.
Can I call any country?
That depends on how calling is set up on your Volnyn server. If a call to a country fails to connect, contact support.
How well does it handle Urdu and Arabic?
The AI speaks all four listed languages, but transcription is strongest in English and Hindi. Check the recording if a transcript in another language looks off.
Why can't I start a call?
Check, in order: that your plan includes the Phone Agent, that you have a verified number, that you have credits left, and that you have not used today's minutes. If the page says "Phone Agent is not yet configured", calling has not been enabled on the server yet.
Is the call recorded?
Yes. The AI says so at the start of every call, and the recording is attached to the call in your history.