FAQ from repeat questions

Finds the questions that keep coming back and drafts answers.

Support · produces a Document · built in, ready to run

What you give it

Something like this:

1. How do I change the price for one store only?
2. App says price list unavailable
3. Can my rep still get commission if the store orders itself?
4. How do I add a new store?
5. Price list not showing after I uploaded the CSV
6. Does this work without internet?
7. My rep says he cannot see the order the store placed — does he still get commission?
8. How do I add users?
9. Order stuck in 'pending sync'
10. Can I give one customer a special rate?
11. Invoice shows last month's price
12. How to add a store to a route?

What you get back

This is a real run of the skill on the input above, not a mock-up:

I've analyzed the 12 tickets for recurring questions. Here are the ones that appear more than once:

---

## **FAQ Entries (Ordered by Impact)**

### **1. Can a rep still earn commission when a store orders itself?**
**Covers: 2 tickets** (#3, #7)

**Answer:**
Yes. Reps earn commission on orders placed by their stores, whether the store places the order directly through the app or the rep places it on their behalf. Commission is tied to the store's order, not who initiates it.

---

### **2. Why isn't my price list showing in the app?**
**Covers: 2 tickets** (#2, #5)

**Answer:**
Price lists typically don't appear after upload due to one of these issues:
- The CSV upload didn't complete successfully — check for confirmation and retry if needed
- The app hasn't synced yet — wait a few minutes or pull to refresh
- Your user role lacks permission to view price lists — confirm with your admin

Try refreshing the app. If the list still doesn't appear, contact support with your CSV filename.

---

## **One-Off Tickets (Not Included)**
The remaining 8 questions appear only once and are excluded per your criteria:
- How do I change the price for one store only?
- Does this work without internet?
- How do I add a new store?
- How do I add users?
- Order stuck in 'pending sync'
- Can I give one customer a special rate?
- Invoice shows last month's price
- How to add a store to a route?

---

**Summary:** 2 FAQ entries would deflect 4 tickets total (33% of inbound volume).

The wording changes a little every run. The shape does not — that is what the procedure below is for.

Tools it uses

None of its own. A skill that only writes needs no tools, so this one inherits whatever your assistant can normally reach.

The procedure it follows

This is the skill, in full. Add it to your own skills to change any of it.

From the tickets below, find the questions that come up more than once.

For each: the question as customers actually phrase it, a clear answer, and how many of the tickets it covers.

Order by how many tickets each would deflect. Ignore one-offs — this is for the FAQ, not the archive.

How to run it

In chat, on the Skills page and in automations you do not have to add it first — a library skill runs as it is. Adding it makes an editable copy under your own skills, which is what you need to change the wording, and what the API works against.

New to skills? Start with what a skill is.